• We are committed to ensuring you are satisfied with every product you purchase from Sallybong. If you wish to return a product for any reason, you may do so within 30 days of receipt, provided the product is undamaged, unused, and with the original packaging, tags, and all accessories intact. However, custom products made to your exact specifications, specially priced promotional items, and worn or unsalable products are generally not eligible for return, unless due to a quality issue.
• Return Request Process

  If you plan to return a product, please contact our customer service team first. Our team will respond to emails within two working days. You can reach us via our online customer service or email us at: sallybongofficial@hotmail.com. When contacting support, please clearly provide your order number and the reason for return. After verification, our service team will issue a return authorization code and detailed return instructions.
• Packaging and Shipping Preparation

  After receiving your return authorization code, please pack the product carefully to avoid damage during return shipping. Include the original purchase invoice or order receipt to help us process your return quickly and accurately. Also, clearly write the return authorization number on the package for easy identification.
• International Shipping Options

  We accept returns via reliable international shipping carriers. To ensure a smooth and efficient process, we recommend using well-known international carriers such as DHL, FedEx, or UPS. These carriers offer extensive global networks and secure delivery services. You may also choose other certified international carriers that provide full tracking information.
• Shipping Costs

  Return shipping costs for international orders are generally the customer’s responsibility. However, if the return is due to a product quality issue, description error, or fulfillment mistake on our part, we will cover the return shipping cost. In this situation, you may prepay the shipping fee; after we receive and inspect the item, we will refund the shipping cost to your original payment method.
• Package Tracking and Processing

  After sending your return package, please keep the shipping label and tracking number. You may track the status in real time through the carrier’s official website or app. We will inspect the returned item immediately upon receipt. If the product meets the return requirements, we will process your refund within 5–7 business days. The refund will be issued to your original payment method; the exact arrival time depends on your payment provider and bank processing speed.
• Special Circumstances

  If you purchased a set, please return the entire set; otherwise, your return may be delayed or affected. If the return package is lost or damaged during transit, please file a claim with the shipping carrier immediately and notify us. We will assist you in resolving the issue, but final liability will be determined based on the shipping contract and applicable laws. If you have any questions about our return policy, please contact our customer service team.
• Cancellation Before Shipment

  Customers may cancel orders before shipment, as long as the cancellation request is submitted within the timeframe stated on our website. The specific cancellation period depends on the product type and order processing requirements and will be clearly shown on the order confirmation page or relevant product page.

If you have any questions, contact us at:sallybongofficial@hotmail.com